Frequently Asked Questions (FAQs)
Gaestehaus Salzburg has offered serenity and a peaceful atmosphere to travelers for over 20 years. We have tried to answer as many questions as possible. Each cabin is equipped with a Booklet giving information on local restaurants, things to do in the area, shopping, special upcoming events, and interesting history on Chimney Rock Park and Lake Lure. As we are a haven for many couples away from the hustle and bustle of the frantic business world, we ask that all Guests respect the privacy of their neighbors with "quiet time" after 10 p.m. Young Couples seeking respite from their busy professions will find our facility very quiet in the evenings as we do not allow loud music or partying unless the whole facility is booked privately. Each cabin has a maximum occupation number; for safety and undue wear and tear on the cabins, we ask cooperation of registered guest not to exceed the limit posted.. Manager is on site and available for special requests, directions, and general area information.
Q. What time is check in? Check out?
A. Check in time is 3:00 – 8:00 pm. Unless other arrangements have been made. Check out time is 11:00 am. Please turn in your key and be sure to check your room for all personal belongings. There is an extra day charge on all late check-outs, as we require adequate time to clean cabins to accommodate the next guests. Airbnb will be notified when there is a late checkout. A $50 re-keying charge is added for keys not returned to management.
Q. Is there a minimum age requirement for booking?
A. YES. Guest must be over the age of 21 to book a reservation. We do not accept reservations from parents or guardians for guest under 21 yrs of age and for safety do not allow teens or young children to stay in cabins without adult supervision. This is a security liability from our Insurance.
Q. Can I bring pets?
A. We do NOT accept pets. Please leave yours at home as we have two very friendly dogs that roam the property. Our dogs are people friendly but are territorial and do not mix well with other pets. We will be happy to assist in finding a suitable kennel facility to leave your pet. Guests who arrive with pets will be charged full rate, as a cancellation. (Please do not feed our dogs or let them in the pool area or your cabins). SERVICE DOGS must have proper registration and documentation and dog must wear a service vest at all times and always remain on a leash. Required $350 non refundable pet fee for sanitizing the cabin upon check-out. Dog cannot enter any other cabin, is not allowed on the furniture or bed and must obey all other safety rules. Dog Owner accepts full responsibility of any aggression shown to other guest; including but not limited to compensation for medical bills and/or any legal actions.
Q. What is your cancellation policy?
A. Gaestehaus Salzburg requires a minimum of 14 days’ notice of cancellation, or you will be charged for your entire reservation. Reservations for Holidays or Holiday Weekends cannot be cancelled (no exceptions). “NO SHOW” will be charged for entire reservation booked. An Administrative fee of 15% will be charged to all cancellations. Prices quoted are for double occupancy. If a units is booked with more than 2 people the additional person charges apply.
Q. What is your policy with respect to children?
A. Children are welcome in the Austrian Cottage, Blue Bird Cabin, Vienna, and Munich Studios. CHILDREN ARE NOT ALLOWED IN THE EDELWEISS AND CHICKADEE. Children must be well supervised at all times and respect the rights of other guests. Western NC is home to many wild creatures, and Children need to be educated to the dangers of roaming the property unattended. For safety and health risks, children are not allowed in the Whirlpool Tub or Sauna. Pool rules are posted. The Edelweiss, Chickadee, Vienna and Munich Studios have extra large Jacuzzi tubs that are deep and can drown a small child. Please make sure you are with your young child while it is in the bathtub. The additional person charge applies to children 6 years and older.
Q. Is smoking permitted?
A. Smoking is permitted outdoors only. Absolutely no smoking or use of any type of tobacco products inside rooms (including vapor) Guests will be evicted under the NC Quick eviction Act and charged for their full reservation, plus a $375 charge for steam cleaning and sanitizing. We encourage all smokers to use the ashtrays provided and not litter cigarettes on the grounds. Always empty ashtrays in the OUTSIDE trash containers. Please be aware we are in the middle of a heavily wooded property with dry wood and fallen leaves all around.
Q. Can we invite family (friends) to the Pool and Whirlpool Tub?
A. The Pool and Whirlpool Tub are for REGISTERED GUESTS ONLY. Our insurance does not cover outside guests. For everyone's safety we do not allow non-registered guest inside this enclosed area. The Whirlpool tub is for adults only as the jets are powerful and can knock a child off its feet and drown. All North Carolina rules are posted and must be observed. Absolutely no glass containers are allowed inside the gates. Children under the age of 18 must be accompanied by an adult. Gaestehaus Salzburg reserves the right to deny pool privileges to any guest breaking these rules. We are a very small community and sound carries here in the gorge. We ask that all guests be respectful of other guest with no rough housing, loud screaming or loud music. Pool hours are 9:00 am to 9:00 pm only. All additional rules in room information guide booklet.
Q. Can I book for one night only?
A. We do not encourage a one night stay as you cannot benefit from the full range of things to do in the area. However, we understand needing “down time” from your hectic lifestyle and will allow one nights from time to time with a $50.00 “UP CHARGE”. This will be between other bookings where there is free space between reservations and ONLY WHEN HOUSEKEEPING IS ON DUTY.
Q. Do all cabins have TV and WI-FI?
A. All cabins have Direct TV. There are no TV’s in the bedrooms. Free WI-FI is throughout the property, however, Lake Lure does not have a cell tower and WIFI can be intermittent. We are located on a hill so usually get good cell phone reception. Reception is sporadic in most of Lake Lure and Chimney Rock. Weather can affect reception of WiFi and Direct TV, and we are not responsible for outages beyond our control. Most cabins have live streaming TV's. There are no phones in any cabin.
Q. Which cabins have Jacuzzi tubs or Hot Tubs?
A. All King rooms have double Jacuzzi bathtubs large enough for two persons. Outdoors, the in-ground swimming pool and Whirlpool tub is centrally located for all registered guests. The Whirlpool Tub is not heated Jets are powerful and can be turned on/off by pushing a button located just to the right of the steps. The Sun usually keeps the water temperature around 90 degrees. Children are NOT allowed in the Whirlpool tub. (Outside whirlpool Closed due to Covid-19)
Q. Do you allow Motorcycles?
A. Gaestehaus Salzburg is on a private hillside with an up-hill gravel driveway which can easily throw driver and passenger. We welcome guests on motorcycles, and ask that you respect the rights of other guests with no loud mufflers or loud music.
Q. Can I bring a Motorhome, trailer, or Boat?
A. We have adequate parking, but Vehicles that have low clearance may find the driveway not satisfactory for their needs. Before making reservations, We advise all Boat Owners to contact Town Hall (828-625-9983) about regulation size of motor and length of boat allowed on Lake Lure. This will save lots of headaches if your boat does not meet the maximum allowed. Boat Owners must purchase a permit from the Town Marina and follow all rules and regulations ( open Monday through Friday 8:30 to 5 PM) Extreme caution must be observed when entering or pulling out of driveway onto Memorial Highway as Lake Lure roads have many blind curves. Boat rentals are available through Lake Lure Marina and Lake Lure Adventures.
Q. Are there charcoal grills or can I bring mine?
A. We offer a beautiful outdoor dining area with a charcoal grill and a gas grill, tables, and fire pit centrally located by the swimming pool. No other grills are allowed on porches, in or near any cabin. All grills must be emptied into the grated fire pit. We are surrounded by natural forestry and the risk of fires is great so we must ask everyone’s cooperation and absolutely no bonfires or other burning allowed, (including fireworks or firearms).
Q. Do all cabins have heat and air conditioning? Fireplace?
A. All cabins have Heat pumps and A/C and for added comfort we have ceiling fans in every cabin. The four King rooms have gas fireplaces.
Q. Are there any unadvertised specials or packages?
A. Gaestehaus Salzburg offers a 10% discount to ACTIVE military returning from duty overseas as a thank you for your service. From time to time we may run a special midweek discount of 3 nights stay and 4th night 50%. For Bookings of three or more cabins for weddings, family reunions, etc.; please phone us for a customized pricing deal and a larger discount when the whole facility is reserved. We also offer discounted weekly and monthly rentals during off season.
Q. What should we bring with us?
A. Small toiletries and Linens are supplied in each cabin (except where Service Dogs are booked). Coffee is provided the first morning. Limited Pool towels are provided. The Grocery store is a 5 minute drive with a gas station. Although we try to equip the kitchens with the basics, you may want to bring your favorite cooking or serving items, and your own pool towels. For the safety of our guests, we do not supply condiments in the kitchens as these may become contaminated.